Position Title: Community Builder

Job Type: Full-Time

Department: Marketing/Social Media

Reports To: Social Media Manager/Marketing/Sales

Key Responsibilities:

Social Media Engagement:

o Regularly post content on our social media accounts, including Facebook,

Instagram, Twitter, LinkedIn, and other relevant platforms.

o Respond to comments, messages, and inquiries in a timely and professional

manner.

o Monitor and moderate user-generated content to ensure a safe and positive

community environment.

Customer Interaction:

o Follow up with customers on social media, addressing their questions, concerns,

and feedback.

o Coordinate with the customer service team to resolve any issues raised by

customers.

o Communicate product information, updates, and promotions to the online

community.

Collaboration:

o Work closely with the sales team to address inquiries that require sales support.

o Relay customer feedback and suggestions to the marketing and product

development teams.

o Participate in team meetings to provide insights and updates on community

interactions.

Reporting and Analysis:

o Track and report on social media engagement metrics and community growth.

o Identify trends, insights, and opportunities to enhance community engagement.

o Prepare regular reports on community feedback and social media performance.

Qualifications:

• Proven experience in community management or social media management.
• Excellent communication and interpersonal skills.
• Proficient in using social media platforms and tools
• Strong organizational skills and the ability to multitask.
• Creative thinker with a passion for engaging with online communities.
• Basic understanding of customer service principles and practices.
• Ability to work independently and as part of a team.

Preferred Skills:

• Familiarity with social media analytics and reporting tools.
• Customer service experience