Job Description:

• Monitor operations to ensure compliance with applicable health, safety, or hygiene standards.
• Manages all aspects of guest service and acts as the first point of contact for all concierge and guest issues, including but not limited to follow-up, feedback, and concerns.
• Monitor inventory items to ensure proper control, the ability to facilitate guest needs and maintenance of health club standards.
• Assist ownership or management with concepts and ideas to keep the Spa ahead of its competition and to be cutting edge.
• Develop and implement detailed massage Standard Manuals and add new spa services.
• Assess employee performance and suggest ways to improve work.
• Coordinate facility schedules to maximize usage and efficiency.
• Check spa equipment to ensure proper functioning.
• Vet and source new therapists, Onboard and train new therapists
• Inform staff of job responsibilities, performance expectations, client service standards, or corporate policies and guidelines.
• Plan or direct spa services and programs.

Job Requirements:

• Minimum 5 years of work experience in a Spa of a hotel or High-Quality Spa with good standards
• Holds diploma/certificate in related industry desirable.
• Excellent Communication & Guest Relations Skills

• Good with computers (word, excel, quick to learn new software)
• Highly Proactive and self-motivated.
• Organized and professional.
• Critical thinker.