Job Summary

The Assistant Bodyshop Manager supports the Bodyshop Manager in overseeing the daily operations of the bodyshop, ensuring efficient workflow, high-quality vehicle repairs, and timely delivery. The role involves supervising technicians, coordinating with internal departments and insurance companies, maintaining OEM standards, and ensuring excellent customer service while contributing to the profitability of the business.

Key Responsibilities

• Assist the Bodyshop Manager in planning, supervising, and coordinating daily bodyshop operations.
• Schedule and allocate repair jobs to technicians, painters, and denters based on workload and priorities.
• Monitor job progress, turnaround times, and team productivity to ensure operational targets are achieved.
• Ensure all repairs comply with OEM standards, safety regulations, and dealership policies.
• Conduct quality inspections of repaired vehicles before delivery to ensure workmanship meets company standards.
• Coordinate with estimators, service advisors, parts departments, and insurance companies for smooth workflow.
• Manage customer follow-ups and assist in resolving customer complaints or service escalations.
• Liaise with insurance companies for claim submissions, approvals, surveys, and settlement processes.
• Coordinate vehicle movement, delivery schedules, parking arrangements, and driver assignments.
• Support HR-related activities, including attendance monitoring, leave management, training coordination, and employee performance tracking.
• Prepare daily, weekly, and monthly operational reports on productivity, efficiency, and bodyshop performance.
• Monitor costs, material consumption, and wastage while implementing measures to improve operational efficiency.
• Act as the Bodyshop Manager during their absence and ensure uninterrupted business operations.
• Promote a safe, organized, and customer-focused working environment.

Qualifications

• Diploma or Bachelor's degree in Automotive Technology, Mechanical Engineering, or a related discipline.
• 3–6 years of experience in automotive bodyshop operations, with supervisory experience preferred.
• Strong knowledge of vehicle body repair techniques, painting processes, and insurance claim procedures.
• Familiarity with Dealer Management Systems (DMS) and Microsoft Office applications.
• Understanding of OEM repair standards and quality assurance procedures.

Skills & Competencies

• Leadership and team management skills.
• Excellent planning, coordination, and organizational abilities.
• Strong communication and interpersonal skills.
• Effective problem-solving and decision-making capabilities.
• Customer service orientation with the ability to handle escalations professionally.
• Strong analytical and reporting skills.
• Ability to manage multiple priorities in a fast-paced, target-driven environment.
• High attention to detail and commitment to quality and safety standards.