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21 Open positions

Backoffice Support (Non-Voice) | Accounting/Billing Background

Cebu City, Central Visayas, Philippines

Description:

Responsibilities: ​ General administrative duties Responsible for handling all the aspects of the incoming and outgoing authorizations process, including creating and submitting authorization requests and communicating with clinicians via email and internal electronic messaging systems. Interacts with clinical and management staff regarding the authorization process and number of visits authorized. Plotting future visits in medical record software in accordance with frequency and duration. Processing electronic faxes and updating appropriate electronic …

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Quality Assurance Specialist

Cebu City, Cebu, Philippines

Description:

Responsibilities: Monitors calls and provides feedback to agents. Partners with the training team in providing feedback that would improve the overall quality of performance. Participates in call calibrations, monitoring with the client and the operations team. Expert on product support, escalations, and verifications. Coaches and develops agents on quality, customer satisfaction, and policies and procedures of the account. Expert on all aspects of quality excellence with emphasis on continuing to …

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Campaign Support Associate

Cebu City, Cebu, Philippines

Description:

Summary: The Campaign Support Associate supports the day shift accounts daily operations. Success in this role means you will need to be flexible and motivated to further develop your career as you will be learning different processes and be involved with different teams. This will also give you the opportunity to gather more experience in daily and overall operational support tasks. Responsibilities: Assisting on immediate agent tasks when necessary Participating …

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Retention Specialist | Calling Experienced Call Center Agents in Cebu!

Cebu City, Cebu, Philippines

Description:

Responsibilities: Answer customer inquiries regarding subscriptions (zero selling involved!) Attend to billing concerns Retain subscriptions of customers Resolve billing disputes Desired skills knowledge: Must have at least 6 months of combined Customer Service and Sales/Upselling/Retention experience Previous experience with subscription service industry an advantage Retention experience an advantage English speaking skills close to native level, minimal to no accent Adherent to SOP and KPIs and must be able to multitask …

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Employee Engagement Associate (Pooling)

Cebu City, Cebu, Philippines

Description:

Overview: The Employee Engagement Associate is responsible for the conceptualization, coordination, and implementation of company initiatives that foster employee engagement, satisfaction, and a positive workplace culture. This role is vital in promoting the companys core values and ensuring that employees and their families feel connected, valued, and supported within the organization.  Key Responsibilities: Event Activity Management Support the planning, coordinating, and executing of company engagement activities that align with …

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Lead Generation Representative

Cebu City, Cebu, Philippines

Description:

Responsibilities:​ The role is primarily responsible for placing outbound calls and pre-qualifying leads. Place outbound calls, navigate Gatekeepers and ask pre-qualifying questions based on a given script. Provide customers with information on products/services if needed. Be passionate about the service; and enjoy working in a consultative service environment. Be results-oriented; and enjoy the challenge of meeting or exceeding goals. Desired Skills Knowledge: Clear speaking voice Must have at least 6 …

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Inbound Customer Support Agent w/ Inbound Sales Experience

Cebu City, Cebu, Philippines

Description:

Responsibilities: Answer customer inquiries Answer inbound sales calls Attend to billing concerns Resolve billing disputes Desired skills knowledge: Must have at least 6 months of continuous inbound sales and customer service experience in a BPO company Excellent English speaking skills Clear and friendly tone Strong customer service skills Able to multitask Willing to work on-site Willing to work full-time night shift Able to work on weekends Work Schedule: Night Shift …

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Tier 3 Systems Engineer

Cebu City, Cebu, Philippines

Description:

As a Tier 3 Systems Engineer, you will join our clients team of IT experts specializing in enhancing efficiency through superior IT and Managed Services solutions. Overview The Tier 3 Systems Engineer is the final technical escalation point within the service organization. This role owns complex incidents, major outages, deep problem analysis (RCA), systems architecture decisions, and highrisk change execution across client environments. The engineer leads stabilization, remediation, and hardening …

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Training Analyst

Cebu City, Cebu, Philippines

Description:

Job Brief The Training Analyst plays a pivotal role in molding employee performance and development throughout the organization. Working hand in hand with Operations, this position guarantees that training initiatives align with the company's strategic objectives, directly impacting its bottom line by boosting employee efficiency, optimizing processes, and enriching customer interactions. Moreover, by nurturing a collaborative atmosphere and offering corrective training as needed, the Training Analyst cultivates strong morale and …

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Campaign Manager

Cebu City, Cebu, Philippines

Description:

Job Summary: This position is a key member of the leadership team supporting the call center, working closely with senior management and clients. We are looking for someone with solid experience in managing various types of campaigns, including inbound customer support and outbound lead generation or sales. The ideal candidate will have served as the direct point of contact with clients and overseen the management of Agents and Team Leads …

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