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15 Open positions

Accounting Associate II | Weekends Off | Cebu Site

Cebu City, Cebu, Philippines

Description:

Position Summary: Overseeing employee salary and benefits, analysing and preparing journal entries and keeping complete payroll and other related files. Duties and Responsibilities: Provides accurate and timely computation of Final Pay. Updates Tracker for Resigned employees. Computes SSS maternity and sickness reimbursements. Monitors resigned trainees. Keeps complete and organized Final Pay files like Quitclaim, Clearance and other supporting documents. Ensures on-time statutory remittance both loans and premium. Releasing Final Paychecks. …

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Customer Service and Retention Agent (US Team)

Cebu City, Central Visayas, Philippines

Description:

Overview: This is a newspaper company located in New York City, and is looking into expanding operations in the Philippines for customer support. Responsibilities: Answer customer inquiries regarding subscriptions, address cancellation requests, and retain customers through approved retention strategies, scripts, and offers. Meet established retention KPIs, including customer save rate and other performance targets. Address customer billing concerns. Resolve billing disputes. Qualifications: Must have at least 1 year of combined …

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Customer Service and Retention Team Leader

Cebu City, Central Visayas, Philippines

Description:

What you'll do: Provide real-time support on assigned agents so they'll perform at their highest level. Provide statistical/performance feedback and coaching on a regular basis to each team member. Write and administer performance reviews for skill improvement. Be available for employees that experience work and/or personal problems providing appropriate coaching, counseling, direction and resolution. Responsible for creating and maintaining a high-quality work environment by constantly giving individual and group feedback. …

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IT Support for Davao Site

Davao City, Davao del Sur, Philippines

Description:

Position Summary: Manage and maintain workstations and troubleshoot hardware and software issues. Work with all aspects of desktop computers including initial installation and roll-out, repairs, upgrades and day-to-day user support. Responsibilities:​ Administer and Monitors on both Windows and Linux Server. Computer/Network Maintenance and Troubleshooting. Data Backup and Recovery. Office software Installation. Performs monthly preventive maintenance (Software/Hardware). Performs configuration and installation of local extensions. Coordinates the clients on IT support and …

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Team Leader for Davao Site | Day Shift

Davao City, Davao del Sur, Philippines

Description:

KEY FUNCTIONS/RESPONSIBILITIES: Provide real-time support to assigned agents so they'll perform at their highest level. Provide statistical/performance feedback and coaching on a regular basis to each team member. Write and administer performance reviews for skill improvement. Be available for employees who experience work and/or personal problems, providing appropriate coaching, counseling, direction, and resolution. Responsible for creating and maintaining a high-quality work environment by constantly giving individual and group feedback. Prepare …

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