Overview:

The System Administrator will support and maintain our Salesforce ecosystem and adjacent technologies (Domo BI, Microsoft 365, Intune, MuleSoft, and other enterprise systems). This role ensures stability, security, and scalability of the companys cloud infrastructure and integrations that enable clinical, operational, and analytics workflows across a global user base.

This position will be instrumental in managing user access, system performance, and cross-system integrations while collaborating with onshore technical teams to support a 24/7 healthcare operation.

Key Responsibilities:

Salesforce Platform Administration
- Manage user provisioning, role hierarchies, permission sets, and SSO configurations.
- Maintain Salesforce orgs, sandboxes, and metadata including object schema, validation rules, and automation flows.
- Oversee data hygiene, deduplication, and data import/export processes using Data Loader or APIs.
- Schedule and monitor daily/weekly system health checks and backups.
- Support CRM integrations (e.g., Outlook, HubSpot, Domo, MuleSoft APIs).

Systems Integration & Middleware
- Support end-to-end integrations between Salesforce, Kinnser/WellSky, CarePort, and Microsoft environments using MuleSoft or custom APIs.
- Troubleshoot integration failures across Domo, Paylocity, and cloud-based data pipelines.
- Collaborate with the Data & Integration Manager to maintain secure data synchronization across platforms.

Microsoft & Enterprise Environment
- Administer Microsoft 365 and Intune environments, managing identity, devices, and endpoint compliance.
- Maintain Azure AD connectors and SSO configurations for Salesforce and Domo.
- Support JumpCloud and Workspace ONE (if applicable) for remote device management and access control.

Security & Compliance
- Enforce HIPAA and SOC 2aligned data security standards across all platforms.
- Monitor audit logs, suspicious access attempts, and user anomalies.
- Manage MFA enforcement, encryption protocols, and compliance documentation.

Operational Support & Automation
- Maintain automation scripts (Python, PowerShell, or Flow) to optimize repetitive admin tasks.
- Monitor system queues, dataflows, and job schedules for failure prevention.
- Create and maintain internal IT documentation and SOPs for offshore/onshore alignment.

Qualifications:

Required
- 3+ years of Salesforce Administration experience (preferably in Healthcare or Enterprise SaaS environment).
- Familiarity with Domo or equivalent BI platforms (Tableau, Power BI, etc.).
- Experience managing Microsoft 365, Azure AD, or Intune environments.
- Knowledge of APIs, data integrations, and middleware (MuleSoft or similar).
- Strong understanding of role-based access, audit logging, and data protection best practices.

Preferred
- Salesforce Certified Administrator or Advanced Administrator.
- Experience with healthcare systems (e.g., Kinnser/WellSky, CarePort).
- Scripting ability (Python, SQL, PowerShell).
- Prior offshore or distributed team experience.

Select VoiceCom is an American and Australian-owned company providing call center services. While our main goal is to provide first-class service to all of our clients, this is directly linked to our goal of providing a great work environment that our employees can be proud of. We want all of our employees to proudly say, "I work at Select VoiceCom, and think it's a great place to work!" The owners and managers at SVC care about their employees and listen to their feedback. All of our company decisions take into account how they will affect our employees and what we can do to make them beneficial for our employees.

If you are considering a move from your current job or want to build a new career with an opportunity to learn and grow, then we urge you to apply at Select VoiceCom today and join the growing SVC family. You won't regret it!

Check out our Facebook page: www.facebook.com/selectvoicecomph

Enjoy the following benefits:​

• Medical/Dental coverage (HMO) after 1 month* + FREE HMO coverage for 1 dependent after 6 months
• Life insurance program
• Free weekly in-house massage
• Cash incentives of (Php5,000) for successfully referring your friends and relatives to join SVC
• Career development
• Service incentive leave program
• Annual salary increase based on performance
• Fun and family-like working environment
• Quarterly team outing
• Free flowing coffee and hot chocolate
• Cozy sleeping lounge and canteen plus entertainment area
• Excellent office location in Cebu IT Park

*Terms and conditions apply.

How to apply:

Interested candidates may visit our Recruitment Hub at G/F i1 Bldg., Cebu IT Park, Apas, Cebu City from Monday to Friday anytime between 9AM-9PM.

What to prepare:

• Updated e-copy (not printed) of your resume (.doc, .docx, .pdf)
• Pen
• ID

or

Quick apply online! If shortlisted, our recruitment team will reach out to you within 1-7 working days. Due to the volume of applications we receive every day, only shortlisted candidates will receive a phone call for an interview anytime between 8AM-11PM (Monday-Friday).