Job Openings B2B Onboarding Specialist

About the job B2B Onboarding Specialist

SVC PH, Inc., an affiliate of Executive Boutique Call Center, is currently looking for a B2B Onboarding Specialist to start ASAP!

Executive Boutique/Select VoiceCom is an American and Australian owned company providing BPO services from its offices in Cebu IT Park. We recently celebrated our 16th Anniversary. While our main goal is to provide first class service to all of our clients, this is directly linked to our goal of providing a great work environment that our employees can be proud of. We want all of our employees to proudly say "I work at Executive Boutique/Select VoiceCom and think its a great place to work!".

The owners and managers at EB/SVC care about their employees and listen to their feedback. All of our company decisions take into account how they will affect our employees and what we can do to make it beneficial for our employees. If you are considering a move from your current job or want to build a new career with an opportunity to learn and grow, then we urge you to apply with us today and join the growing EB/SVC family. You wont regret it!

Checkout our Facebook page: www.facebook.com/selectvoicecomph

Enjoy the following benefits:​

  • Medical/Dental coverage (HMO) after 1 month* + FREE HMO coverage for 1 dependent after 6 months
  • Life insurance program
  • Free weekly in-house massage
  • Cash incentives of (Php5,000) for successfully referring your friends and relatives to join EB/SVC
  • Career development
  • Service incentive leave program
  • Annual salary increase based on performance
  • Fun and family-like working environment
  • Quarterly team outing
  • Free flowing coffee and hot chocolate
  • Cozy sleeping lounge and canteen plus entertainment area
  • Excellent office location in Cebu IT Park

*Terms and conditions apply.

Job Overview:

We are seeking a dedicated and professional B2B Onboarding Specialist to join our team!

This role is pivotal in ensuring the seamless integration of new companies into our Advisory Board Program. The ideal candidate will possess excellent written and verbal communication skills, a basic understanding of business operations, and the ability to engage with founders and CEOs professionally.

Key Responsibilities:

  • Facilitate the onboarding process for new companies joining our Advisory Board Program.
  • Communicate effectively with founders and CEOs to ensure a smooth onboarding experience.
  • Follow a scripted communication plan to provide consistent and professional information.
  • Understand and articulate the core functions and benefits of the Advisory Board Program.
  • Address any questions or concerns from new companies during the onboarding process.
  • Maintain accurate records of interactions and onboarding progress.
  • Collaborate with internal teams to continuously improve the onboarding process.

Qualifications:

  • Excellent verbal and written communication skills in English.
  • Basic understanding of business operations and core functions.
  • Ability to read and follow a script while maintaining a professional demeanor.
  • Strong organizational skills and attention to detail.
  • Proficient in using basic office software (e.g., Microsoft Office, email platforms).
  • Prior experience in a customer service or onboarding role is a plus.
  • Ability to work independently and as part of a team.

Preferred Attributes:

  • Professional and courteous manner when dealing with high-level executives.
  • Quick learner with the ability to adapt to new processes and procedures.
  • Problem-solving skills and the ability to handle challenging situations gracefully.

Work Schedule: Night Shift

How to apply:

Interested candidates may visit our Recruitment Hub at G/F i1 Bldg., Cebu IT Park, Apas, Cebu City from Monday to Friday anytime between 9AM-9PM.

What to prepare:

  • Updated e-copy (not printed) of your resume (.doc, .docx, .pdf)
  • Pen
  • ID

or

Quick apply online! If shortlisted, our recruitment team will reach out to you within 1-7 working days. Due to the volume of applications we receive every day, only shortlisted candidates will receive a phone call for an interview anytime between 10AM-7PM (Monday-Friday).