Job Openings Community Management Agent

About the job Community Management Agent

SVC PH, Inc., an affiliate of Executive Boutique Call Center, is currently looking for Community Management Agents to start ASAP!

Executive Boutique/Select VoiceCom is an American and Australian owned company providing BPO services from its offices in Cebu IT Park. We recently celebrated our 16th Anniversary. While our main goal is to provide first class service to all of our clients, this is directly linked to our goal of providing a great work environment that our employees can be proud of. We want all of our employees to proudly say I work at Executive Boutique/Select VoiceCom and think its a great place to work!.

The owners and managers at EB/SVC care about their employees and listen to their feedback. All of our company decisions take into account how they will affect our employees and what we can do to make it beneficial for our employees. If you are considering a move from your current job or want to build a new career with an opportunity to learn and grow, then we urge you to apply with us today and join the growing EB/SVC family. You wont regret it!

Checkout our Facebook page: www.facebook.com/selectvoicecomph

Enjoy the following benefits:​

  • Medical/Dental coverage (HMO) after 1 month* + FREE HMO coverage for 1 dependent after 6 months
  • Life insurance program
  • Free weekly in-house massage
  • Cash incentives of (Php5,000) for successfully referring your friends and relatives to join EB/SVC
  • Career development
  • Service incentive leave program
  • Annual salary increase based on performance
  • Fun and family-like working environment
  • Quarterly team outing
  • Free flowing coffee and hot chocolate
  • Cozy sleeping lounge and canteen plus entertainment area
  • Excellent office location in Cebu IT Park

*Terms and conditions apply.

If you are highly motivated with a passion for helping others, we encourage you to apply for this exciting opportunity. You will be working with a talented and dedicated team and have a chance to make a real impact on our clients company and its customers.

Job Description

Are you interested in engaging with online communities and helping to maintain a positive environment? The EMG Community Management Admin plays an important role in fostering a welcoming and engaging online presence for our brands. If you have strong reading comprehension skills and enjoy interacting with people online, this could be a great fit for you!

Responsibilities:

  • Monitor and moderate website comments to ensure they align with our community guidelines.
  • Engage with website users by responding to comments, questions, and concerns in a friendly and helpful manner.
  • Provide customer service by resolving issues, offering solutions, and ensuring users feel heard and supported.
  • Share valuable user feedback with internal teams to help us continually improve our products and services.
  • Stay connected with the team via our chat app and contribute to team meetings and discussions.

Qualifications:

  • Strong English writing and communication skills.
  • Candidates with at least 6 months of BPO experience are encouraged to apply!
  • Excellent reading comprehension skills, with the ability to quickly understand and respond to conversational English.
  • A general understanding of American culture to effectively interpret context and nuances in comments.
  • A positive attitude and a proactive approach to customer service.
  • Familiarity with social media platforms and tools.
  • Ability to work both independently and as part of a supportive team.
  • Flexibility to work varied hours, including some evenings and weekends.

Bonus Experience (Not Required):

  • Experience in community management or customer service.
  • Familiarity with moderation tools and online community platforms.

What You'll Enjoy:

  • Being part of a collaborative team that values your input and supports your growth.
  • The opportunity to make a positive impact on our online community.

Schedule: Night Shift

How to apply:

Interested candidates may visit our Recruitment Hub at G/F i1 Bldg., Cebu IT Park, Apas, Cebu City from Monday to Friday anytime between 9AM-9PM.

What to prepare:

  • Updated e-copy (not printed) of your resume (.doc, .docx, .pdf)
  • Pen
  • ID

or

Quick apply online! If shortlisted, our recruitment team will reach out to you within 1-7 working days. Due to the volume of applications we receive every day, only shortlisted candidates will receive a phone call for an interview anytime between 10AM-7PM (Monday-Friday).