Role Purpose

The Group Infrastructure Manager is responsible for the day-to-day management, support, maintenance and continuous improvement of the Group's infrastructure services and platforms. The role ensures that core infrastructure services remain secure, reliable, resilient and fit for purpose while supporting business growth and operational requirements.

Working closely with the Group Head of Technology, the Infrastructure Manager will oversee infrastructure operations, support infrastructure projects, provide technical guidance to team members and act as the primary escalation point for infrastructure-related issues. The role will help reduce reliance on external support providers, improve operational resilience and support the continued development of the Group's Microsoft and cloud platforms.

Key Responsibilities

• Maintain the availability, performance and security of infrastructure services
• Manage infrastructure incidents, problems and technical escalations
• Administer Power Platform environments and guardrails, including tenant settings, Data Loss Prevention policies, approved connectors, Dataverse, licensing, managed solutions and ownership standards for business-critical apps and flows
• Work closely with development and application teams to provide a responsive platform service, resolve infrastructure dependencies and minimise avoidable delivery blockers; development teams remain responsible for solution design and development
• Assist with technology audits, due diligence exercises and regulatory reviews
• Manage day-to-day relationships with infrastructure suppliers and support partners
• Provide day-to-day leadership and technical guidance to Technology team members

Experience

• At least 7 years' experience in infrastructure engineering, systems administration or infrastructure management
• Experience supporting Microsoft 365 and Azure environments
• Experience with identity and access management technologies
• Experience managing technical incidents and escalations
• Experience working with external support providers and technology vendors
• Experience supporting infrastructure projects and technology change initiatives

Qualifications

• Microsoft Azure Administrator Associate, or equivalent practical experience
• Relevant Microsoft 365 administration experience
• Suitably qualified - consistent with the suitability and due-diligence expectations of CSSF Circular 22/806 (as amended) and DORA — the role holder will maintain relevant Microsoft tenant administration and security certifications (e.g., Azure Administrator, Identity and Access Administrator, Microsoft security certifications)