The Engagement and Communications Senior Manager within the People and Culture (P&C) team is responsible for the development and delivery of our clients employee engagement, listening, internal communications and culture initiatives.

Working closely with the Chief People Officer and the P&C team, this role translates engagement strategy into practical, high-quality experiences, communications, and insights across the employee lifecycle.

The role provides operational leadership for the delivery of engagement and communications initiatives, partnering with the Chief People Officer on strategic direction and priorities

Employee Engagement & Listening
Execute and manage continuous listening cycle, supporting both
formal (engagement surveys, pulse surveys) and informal (listening groups,
feedback sessions) mechanisms.
Manage the end-to-end delivery of engagement surveys, including vendor
coordination and support for any relevant accreditation processes

Coordinate the collation, communication, and tracking of engagement results and action plans, supporting leaders to understand and act on insights.

Chair the quarterly Global Sports and Social committee, providing guidance
for annual planning, budgeting and sharing best practices across local
sports and social teams
Deliver engagement and communication campaigns that reinforce cultural
priorities and support adoption 
Execute internal campaigns that promote organisational priorities, diversity
and inclusion initiatives, and employee recognition.
Identify and leverage digital and AI-enabled tools to improve communication
effectiveness, employee engagement, content creation, and reporting
efficiency.
Ways of Working & Culture
Support the rollout and ongoing engagement of values and ways of
working.
Ensure engagement and communication approaches are locally relevant
while maintaining consistency with group culture and values.
Work closely with the P&C teams to guide the curation of communications
for key employee lifecycle moments, including onboarding, promotions,
performance cycles, and leavers.
Support the promotion of learning and development initiatives through
targeted communications.
Deliver alumni initiatives where appropriate.
Intranet & Content Management
Curate and manage the People & Culture intranet pages, ensuring content
is up to date, well-structured, accessible, and aligned with employee needs.
Own internal distribution lists working with the P&C team to ensure updates
are in real time
Coordinate and provide guidance to content updates to contributors
Manager & Leader Communication Support
Support communication and engagement activities associated with
organisational change, business integration, and transformation initiatives.
Develop and maintain practical communication toolkits and templates for
managers to support self-service
Provide ad hoc support for leaders as required for internal projects
Partner with the Commercial team to ensure alignment of messaging and
tone internally and externally.
Data, Insights & Reporting
Track and report on employee engagement metrics, including survey
results, pulse data, and quarterly Net Promoter Score (NPS).
Produce clear and actionable engagement and communication reports for
senior stakeholders.
Identify trends and insights from data to inform continuous improvement of
engagement activities.
Support P&C leadership with insight-based recommendations, while focusing on execution of agreed actions.