Your role

The Client Services teams of our client is primarily responsible for the end-to-end, day-to-day delivery of client services across a portfolio of client structures.

Reporting to the Managing Director, you will lead the delivery of high quality client service and act as a senior leader across client administration teams. You will work closely with Client Directors and other functions to ensure consistent, high-quality service delivery across all jurisdictions.

Your focus
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• Accountable for the quality, efficiency and performance of client services across client administration team
• ​Act as Client Director for designated clients
• ​Lead and develop service teams, setting clear direction, accountability and performance expectations
• ​Drive financial performance, including profitability, recoverability and working capital across client portfolios
• ​Ensure compliance with regulatory requirements, internal policies and governance standards, acting as senior escalation point Support business development, including client pitches and cross-selling opportunities
  

Your experience

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• Strong academics with appropriate professional qualifications (CGI, ICSA or equivalent)
• ​Highly effective decision maker, delivering high-quality output in a timely manner
• ​Proven ability to build and maintain strong internal and external relationships
• ​Manages ambiguity and able to maintain effective performance amidst uncertainty
• ​Strategic thinker, able to articulate and deliver a clear client-focused vision aligned to commercial objectives
• ​Ability to manage and mitigate risk, with strong awareness of commercial impact.