Your role
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Our Client's Client Services teams are primarily responsible for all aspects of day to-day client service delivery for a portfolio of client structures.

Reporting to the Director, you will have full ownership of the client relationship and deliverables and be responsible for operational activity and workflows, acting as a principal point of contact and escalation.

Your focus
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• Lead on all aspects of day-to-day operations and transactional client service deliverables
• ​Liaise, build professional relationships and collaborate with key internal and external stakeholders to ensure best industry practice and consistent high level cross jurisdictional service delivery
• Generation, analysis and presentation of Management Information on all KPI and key activities using key insights and data to drive commercial and operational performance
• Oversee and manage team resources to ensure delivery and clarity around team and organisational priorities and goals
• Proactively champion and drive operational development initiatives and business transformations, and successfully lead the team through these changes
  

Your experience

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• Strong academics with an appropriate professional qualification (ACCA, ACA, CGI, ICSA or equivalent)
• Relevant, well-established experience with technical exposure to corporate and fund legislation and regulations
• Demonstratable experience in building effective and engaged teams, through fostering an environment where people are motivated to meet overall goals
• Can apply business insights to improve client specific provision and advance the organisation
• Able to appropriately manage conflict situations confidently and discreetly