Key Responsibilities

• Proactively making recommendations to the General Manager to help identify
• opportunities to update or improve procedures and standards.
• To input, help and assist the General manager on any strategic matters to help shape and
• drive the future direction of the business.
• Maintaining accurate records and documenting all activities and discussions.
• To constantly drive customer service to ensure that we oƯer the best service in the Island
• and maintain our competitive edge.
• Dealing with customers and following up when required.
• Handling and resolving complaints and escalating to management when required.
• To have a strong focus on people, working with other departments with a business
• partnered approach. To build and maintain the right culture to meet the requirements of
• a modern trading business.
• To oversee the Purchasing function for stocked and special-order products ensuring the
• right stock is here, on time, and in the right quantity for orders to be fulfilled. Maintain the
• businesses core products and track the stock accuracy.
• To work with the General Manager and the Sales Team to ensure that the pricing and
• purchasing runs smoothly and the system is kept up to date with the correct information.
• To schedule and oversee cyclical stock takes to ensure the accuracy of the stock and
• update the system accordingly working closely with the Operations Supervisor to ensure
• the counts are completed to schedule.