Title: File Reviewer

Salary: £50,000 - £54,000

Business Function: Client Services Trust Company Business

Reports to: Client Onboarding Manager Client Services

Our client base includes private families and institutional groups with a broad range of structures but with a common expectation of excellent customer service and care.

Flexibility and service delivery is at the core of what we do and who we are.

Role

To work closely with the Directors, Client Services and Operations Teams to ensure that all client service and operations functions are delivered efficiently and on a timely basis.

Main Duties and Responsibilities

To review the client files in accordance with the process & procedures:

Ensuring all statutory records, SOW/SOF back up, financial statements, tax advice, rationale back up and ID&V are complete and saved appropriately, and loaded into the PlainSail database/inventories; Ensuring that all data is available in PlainSail to enable the production of accurate and up-to-date structure charts;

Ensure that the information contained in the Inventories is completed in full for each entity within the allocated client structures and is accurate, enabling the system to produce an up-to-date Client Profile; Bring to light and raise any issues related to gaps in the client inventories;

Raise inventory issues and review points for the administrator teams to clear;

Receive and handle efficiently all communications, ensuring all matters arising are fully and efficiently dealt with;

Work closely with the other members of the Review Team & the Assurance Team;

Ensuring all written and verbal communication is of the highest professional standard; Daily timesheet keeping in PlainSail as required;

Pro-actively identifying relevant technical CPD and own development needs;

Attend internal and external training as required;

Complying with all regulatory and legislative requirements in accordance with the regulatory licenses held by the business, including any codes of practice and regulatory guidance;

Any other ad hoc duties that may arise;

To champion and actively model the Imperium values and behaviours.

Key Qualifications, Skills, and Abilities Required for the Role

Relevant industry experience within the TCB space;

High standard of oral and written communication skills;

High level of accuracy and attention to detail;

Self-motivated and can work calmly under pressure;

Good interpersonal skills in dealing with clients, colleagues, and senior management; Good time management and organisational skills;

The ability to multi-task;

Good level of judgement and a logical approach to problem solving;

The ability to work on own initiative and be highly disciplined;

Experience of working in a challenging and fast-moving environment;

Appropriate and accurate use of systems;

An enquiring and analytical mindset;

No sponsorship available