Information Services Support & Training Administrator

Employment Status - Entitled / Entitled to Work

Role Summary

To provide end user support to all employees

Ensure systems are robust, stable and fit for purpose across the VG Group.

Provide training, across main applications, to new starters (and ongoingly with functionality changes).

Support and assist Information Services colleagues in the support, development and implementation of IT systems.

Role Responsibilities:

Helpdesk

Be one of the key contacts or IT Helpdesk calls and to respond to, and resolve issues, with minimal supervision.

Provide general workstation and end-user support, including communication with and supervision of external vendors and contractors.

To ensure all data is maintained in accordance with policies and procedures.

Acquire and maintain an expertise in IT applications and solutions adopted and act as a trainer to new starters and be a central point of contact for answering queries.

Proactively monitor systems and, where appropriate, take steps to prevent potential issues from impacting the business.

To ensure that all registers and logs are maintained to the highest of standards: - covering, but not limited to: software register, issue, incident and change management logging etc.

Provide support and resource for IT related projects as and when required to enable delivery of development initiatives undertaken by Information Services and Project teams.

Share knowledge and experience with colleagues to ensure adequate cover.

Principal Responsibilities:

Providing support and assistance to your colleagues and being an enthusiastic team player.

To ensure that activities are organised and executed in accordance with the requirements of the regulatory framework, professional and ethical standards, as well as VGs methodologies, internal policies and procedures.

You will be expected to interact with colleagues from other departments.

You will be expected to familiarise yourself with local laws, legislation and regulatory requirements.

Skills, Knowledge, Expertise required:

Strong communication, interpersonal, and keyboard skills

Technical awareness and expertise

A practical, analytical and ordered approach to problem resolution

A customer focused approach to Information Service solutions

Ability to work pro-actively with limited supervision

Scope:

The IT function currently:

Supports around 110 business users

Services approximately 2,000 helpdesk calls per year

Monitors and maintains around 40 Servers across 2 sites

The post holder will occasionally be required to undertake work outside of the core working hours in order to minimise disruption to the business.

The post holder will be expected to undertake study and will be required to obtain the relevant professional qualifications to further their professional development.

Candidates should have relevant IT experience, preferably within several of the following core technologies:

Microsoft Office 365

Microsoft SharePoint

Microsoft Dynamics CRM

Flying Boat Wealth Management System (FB WMS)

Active Directory

Citrix

SQL

Business Development

To be an enthusiastic part of the Information Services team by identifying and maximising opportunities.

Data Integrity