Manager (Client Services)
Job Description:
In this role, you'll be involved in the take on and administration of corporate entities. As the business continues to grow, you'll manage a Client Services administration team, that is consistent with the firm's vision, values and strategy compliant with all applicable regulatory requirements and meets best practice in corporate governance. In return, we can offer you an exciting place to work with exposure to challenging and complex work.
About the role
- Assist with take-on and administration of new business in accordance with the firm's policies and procedures, ensuring that the clients experience an efficient and professional service
- Administer a portfolio of corporate vehicles for Private Equity clients (companies, limited partnerships and trusts) and ensure that client relationships and transactions are managed efficiently and to a high standard
- Act as an authorised signatory over client bank accounts
- Act as a role model to all employees and assist the leadership team with developing teams of motivated, highly proficient administrators who act in accordance with the firm's values and in parallel to the excellent law firm service levels
- Ensure that your team members have an understanding of what transactions they are working on, provide technical support and training to them as and when required
- Ensure client expectations are properly managed and valuable relationships are nurtured, so as to maximise the reputation of the team in the market and the potential for repeat work and referrals
- Effectively manage the day-to-day activities of employees reporting to you to include timely and accurate processing of work, meeting transaction deadlines and managing debt
- Ensure consistency of client service levels across team members and deal swiftly with any identified issues
- Be familiar with and act at all times in accordance with the firm's policies and procedures
- Show an awareness of the integration of the Jersey office and the wider Governance Services businesses in other jurisdictions operating as a unified, consistent and coordinated manner
- Collaborate with the firm's Risk and Compliance team and keep abreast of all the relevant regulatory changes and industry standards
About you - essential requirements
- Proven industry experience ideally in corporate space for Private Equity clients and hold a relevant professional qualification such as ICSA/CGI
- Having knowledge of a Jersey companies, AML, economic substance and tax legislation and experience in the Jersey annual corporate and tax filings
- To have good communication and interpersonal skills
- Being able to build relationships and work as part of a team
- A positive and flexible approach
- Ability to manage and prioritise tasks, time and people in order to meet deadlines
- Ability to work independently
- A good use of initiative, being pro-active, accurate and well-organised
- Having knowledge of a specialist legal industry software e.g. Document Management Systems and Viewpoint
Required Skills:
Corporate Governance Reputation Regulatory Requirements Legislation Referrals Partnerships Tax Interpersonal Skills Technical Support Integration Strategy Administration Software Leadership Business Communication Training Management