Group Revenue Manager

To manage the revenue control function, driving timely collections, minimising bad debts and maintaining strong client relationships.

Key Responsibilities

• Oversee debtor management ensuring invoices are issued and collected in line with agreed terms.
• Monitor aged debtors and implement effective collection strategies.
• Liaise with fee earners and client relationship managers to resolve billing and collection issues.
• Maintain accurate records of debtor balances and produce regular management reports.
• Develop policies and controls to manage credit risk.
• Lead and develop the revenue control team promoting a client focused approach.
• Oversee provisioning for doubtful debts ensuring appropriate and consistent application of accounting policies.
• Monitor and report on bad debts recommending actions to minimise exposure and improve recovery rates.

Other Responsibilities

• Oversee client billing, ensuring invoices are accurate and issues promptly.
• Manage WIP and disbursements, working with fee earners and business assistants to drive timely conversion to bills.
• Ensure compliance with client billing terms / e-billing requirements (if applicable)
• Monitor billing cycles and unbilled time, producing regular reports for Partners / Practice Group heads.
• Collaborate with Finance and Practice teams to improve billing efficiency and reduce lock-up.
• Ensure agreed charge-out rates are correctly applied to fee earners, clients, and matters within finance systems.

Skills, Knowledge and Expertise

Essential

• Significant experience in revenue management, billing, or credit control within a professional services environment (law, consultancy, accountancy, etc.).
• Experience utilising a practice management system such as Elite 3E and collections systems such as ARCS.
• Proven experience in credit control, ideally within a professional services environment.
• Strong negotiation and influencing skills, with a client service mindset.
• Experience with developing and implementing effective credit control processes.
• Proficiency in financial systems and reporting tools.
• Ability to manage a team and deliver results under pressure.
• Excellent leadership, communication and stakeholder management skills.
• Displays maturity and confidence, with a desire to own processes.
• Effective time management skills, able to work to deadlines and prioritise under pressure.

Desirable

• Relevant qualifications in credit management (e.g. CICM Chartered Institute of Credit Management)
• A recognised accounting qualification (e.g. ACCA, CIMA, CA)