Description:
Your Mission: Provide B2B customer support through a ticketing system Take ownership, analyze, troubleshoot, and coordinate the resolution of technical issues Quickly comprehend customer impact of issues, prioritize and escalate accordingly Formulate responses to issues, communicate progress and resolution efficiently Collaborate with developers, Product Owners, and Customer Success teams Mentor support team members Aspire to become functional expert for our products and knowledge evangelist for the wider company Invest in …