Position Overview

The Enterprise Program Manager will lead the delivery of a large-scale, cross-functional enterprise initiative. This role is responsible for aligning strategy with execution across multiple projects and workstreams, ensuring accountability, and driving successful outcomes in a complex, fast-paced environment.

The Program Manager will establish governance frameworks, operating models, and delivery standards while coaching teams and improving ways of working.

Key Responsibilities

Program Leadership & Accountability

• Own end-to-end delivery of a complex, multi-workstream program
• Define program vision, structure, and execution strategy
• Drive alignment across product, engineering, UX, vendors, and stakeholders
• Ensure accountability and clarity at all levels

Operating Model & Governance

• Design and implement program governance and operating cadence
• Define roles, responsibilities, and escalation paths
• Lead steering committees and governance forums
• Ensure adherence to program standards and best practices

Planning & Execution

• Develop and maintain an integrated master roadmap
• Identify and manage cross-workstream dependencies
• Lead periodic planning and prioritization cycles
• Ensure delivery is on time, within scope, and within budget

Team Organization & Enablement

• Structure teams for clarity and effectiveness
• Coach product managers, project managers, and team leads
• Establish expectations for deliverables and communication
• Address gaps in performance and execution

Stakeholder Management & Communication

• Serve as the primary point of accountability for program outcomes (in partnership with Product Managers)
• Deliver clear, concise executive-level reporting
• Translate complex information into actionable insights
• Facilitate alignment and resolve cross-team conflicts

Risk, Issue & Decision Management

• Proactively identify risks, issues, and blockers
• Drive mitigation strategies and resolution
• Escalate critical issues with clear recommendations
• Enable timely, informed decision-making

Financial & Vendor Oversight

• Manage program budget, forecasting, and financial tracking
• Oversee vendor performance and accountability
• Ensure alignment of contracts, procurement, and deliverables with program goals

Additional Responsibilities

• Support Agile team coordination and Scrum activities
• Assist Scrum Masters with ceremonies (sprint planning, standups, reviews, retrospectives)
• Track project progress, timelines, and deliverables
• Support Product Managers in tracking objectives and key results
• Maintain project documentation and reporting tools
• Facilitate communication between technical and business teams
• Monitor team performance using Agile metrics
• Contribute to leadership presentations and reporting

Required Experience & Qualifications

Experience

• 8–10 years of program or portfolio management experience
• Proven success managing large-scale, multi-year, multi-million-dollar programs
• Experience managing multiple concurrent workstreams
• Experience working with internal teams and external vendors

Leadership & Communication

• Ability to lead and influence without direct authority
• Strong coaching and mentoring capabilities
• Comfortable engaging in critical conversations with senior stakeholders
• Exceptional written and verbal communication skills

Delivery & Execution

• Deep expertise in governance, planning, and execution frameworks
• Strong understanding of Agile, Waterfall, and hybrid methodologies
• Ability to bring structure to ambiguous or underperforming environments

Preferred Qualifications

• Experience with Salesforce (preferred)
• Relevant certifications (e.g., PMP, Scrum)
• Experience building or stabilizing early-stage programs

Core Competencies

• Strategic thinking with strong execution focus
• Organizational design and operational excellence
• Accountability and ownership mindset
• Conflict resolution and stakeholder alignment
• Risk-based decision-making
• Strong attention to detail and structured thinking