Our client is looking for a Cloud Support Engineer who will be responsible for maintaining and supporting agency-level cloud environments, including Azure and AWS. This includes activities such as monitoring, troubleshooting, compliance, and optimization to ensure smooth and secure cloud operations.

Key Responsibilities:

• Serve as the primary point of contact for all cloud operations-related inquiries and issues.
• Provide after-hours support to maintain the uninterrupted operation of agency cloud services.
• Create, modify, and manage cloud alerts to monitor system performance.
• Monitor application workloads to ensure optimal performance and prevent disruptions.
• Proactively identify issues, manage events, and handle notifications and escalations.
• Oversee Major Incident Management (MIM) for priority 1 incidents, including coordination, documentation, root cause analysis (RCA), and notifications.
• Implement automated remediation for recurring issues.
• Update hosting and design documents as necessary.
• Manage documentation and approval workflows for both agency-specific and enterprise activities.
• Address and resolve cloud security alerts, ensuring compliance with security requirements, and monitor certificate expiration and renewals.
• Implement security controls for the agency in line with organizational standards.
• Perform patch management on cluster environments, including Azure Kubernetes Service (AKS) and Kubernetes versions.
• Develop and manage automated advanced sequences for enhanced efficiency.
• Conduct file-level restorations as required.
• Identify and act on cost-saving opportunities, monitor excessive resource usage, and escalate cost-related concerns.
• Implement billing and cost management tags for better resource allocation.
• Maintain the IT Service Management Knowledge Base portal for reporting and investigation purposes.
• Develop detailed procedural manuals for agency management processes.

Requirements:

• 3-5 years of experience as a System Engineer or Cloud Engineer, with hands-on expertise in implementation, security, and best practices in cloud environments (Azure and AWS).
• In-depth knowledge of networking and connectivity with AWS and/or Azure (via Direct Connect and/or ExpressRoute).
• Hands-on experience with Microsoft Azure and Amazon Web Services (AWS).
• Administrator certifications in Azure and/or AWS (preferred).
• Strong working knowledge of Azure and/or AWS.
• Ability to work closely with diverse teams across delivery centers, anticipating their needs and exceeding expectations.
• Demonstrated organizational, communication, change management, and problem-solving skills.
• Deep technical understanding of cloud technologies, staying current with emerging trends and developments.
• Proven experience in large enterprise environments.
• Excellent verbal and written communication skills for clear interactions with clients.