About the Role:

We are seeking a detail-oriented and self-driven Business Analyst to support process mapping and training initiatives across several recently implemented systems, including an ERP, CRM, and cloud-based system. This is a remote, individual-contributor role reporting directly to internal stakeholders across departments.

Key Responsibilities:

Map out and document current processes and workflows for implemented systems.

Collaborate with internal departments to gather information and insights to create accurate process flows.

Design clear and detailed process flow maps using Visio or Lucidchart.

Develop user-friendly training materials, such as PowerPoint presentations, to guide users through documented processes.

Present process flows and training materials to relevant teams to ensure understanding and alignment.

Qualifications & Skills:

• Strong experience in process flow mapping and process documentation.

• Proficiency with Visio or Lucidchart (must have at least one).

• Ability to independently gather information and synthesize it into visual workflows and training content.
• Excellent communication skills able to ask insightful questions, lead discussions, and present material clearly.

• Experience creating training material, especially using PowerPoint.

• Process optimization skills are a plus, but not required.

Key Success Metrics (KPIs):

All process maps for the specified systems are completed and up to date within the contract period.

• Training materials effectively communicate documented processes to end users.

• Rapid onboarding and self-sufficiency in navigating company systems and teams.