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Prequel is seeking qualified candidates for a Level 1 Help Desk position for a client in the greater Pittsburgh area. This is a 6 month contract to hire role and offers a competitive compensation package and a stable long term employment opportunity with growth potential. This role will join an existing help desk team with responsibilities including:

• Manage Help Desk tickets in a timely manner
• Document customer interactions
• Run diagnostics to resolve customer reported issues
• Escalate issues to the next Tier with next level of difficulty
• Install, make changes and repair computer hardware and software
• Follow-up with customers to ensure issues are resolved

Qualifications:

• Bachelors Degree
• 1+ year of professional experience in a technical support role
• Knowledge in providing technical support across Network, Software, Hardware areas
• Active Directory Experience
• Certifications a Plus
• Lives locally in the Pittsburgh area