Pittsburgh, PA, United States
Help Desk
Job Description:
:
Prequel is seeking qualified candidates for a Level 1 Help Desk position for a client in the greater Pittsburgh area. This is a 6 month contract to hire role and offers a competitive compensation package and a stable long term employment opportunity with growth potential. This role will join an existing help desk team with responsibilities including:
- Manage Help Desk tickets in a timely manner
- Document customer interactions
- Run diagnostics to resolve customer reported issues
- Escalate issues to the next Tier with next level of difficulty
- Install, make changes and repair computer hardware and software
- Follow-up with customers to ensure issues are resolved
Qualifications:
- Bachelors Degree
- 1+ year of professional experience in a technical support role
- Knowledge in providing technical support across Network, Software, Hardware areas
- Active Directory Experience
- Certifications a Plus
- Lives locally in the Pittsburgh area
Required Skills:
Offers Support Computer Hardware Compensation Active Directory Technical Support Software