Key Responsibilities:

• Respond promptly to customer inquiries via phone, email, and live chat.

• Resolve product or service issues by clarifying the customers concern, determining the cause, and offering appropriate solutions.

• Document customer interactions and maintain accurate records.

• Follow up on customer interactions to ensure resolution and satisfaction.

• Collaborate with internal teams to provide feedback and improve customer experience.

• Stay up-to-date on product knowledge, company policies, and customer service best practices.

Qualifications:

• Proven experience in a customer service or support role (1+ years preferred).

• Strong communication and interpersonal skills.

• Ability to handle challenging situations with empathy and professionalism.

• Comfortable using customer service software, CRM tools, and Microsoft Office.

• High school diploma or equivalent (Associate or Bachelor's degree preferred).