Italian Speaker

About the Role:

We are looking for a passionate and dedicated Italian-speaking Customer Support Representative to join our growing team. You will be the first point of contact for our Italian-speaking customers, delivering exceptional service and support while ensuring a smooth customer experience.

Key Responsibilities:

• Handle customer inquiries via phone, email, and chat in Italian and English.

• Provide accurate information about our products and services.

• Resolve customer issues promptly and professionally.

• Collaborate with internal teams to ensure customer satisfaction.

• Maintain accurate records of customer interactions in our CRM system.

• Support process improvements to enhance the customer experience.

Requirements:

• Fluency in Italian (B2/C1 level) and English, both written and spoken.

• Previous experience in customer service, sales, or a related field is an advantage.

• Excellent communication and problem-solving skills.

• Ability to work effectively in a fast-paced environment.

• Familiarity with CRM systems and digital tools is a plus.

Benefits:

• Competitive salary and performance-based bonuses.

• Comprehensive training and ongoing development.

• Flexible working hours and remote work options.

• Multicultural and supportive work environment.