Office Admin

Responsibilities:

• Manage and coordinate office tasks such as filing, scheduling, and maintaining office supplies.
• Prepare reports, presentations, and documents as required.
• Input and manage data in spreadsheets, databases, or CRM systems.
• Organizing and managing digital files and folders.
• Working with databases.
• Managing records, maintaining databases, and entering information accurately.
• Familiarity with call center software and tools to manage customer data.
• Fast and accurate typing for recording customer details and issues during calls.
• Use of phones, systems, chat, or messaging software for customer communication.
• Understanding of automated systems and chatbots.
• Some knowledge of troubleshooting customer issues or directing them to the appropriate department.
• Recording customer requests received through the call center, mobile lines, or other social media chats.
• Track customer orders in spreadsheets, or CRM systems until closing.

Job Qualifications:

• Very well acquainted with computer skills, Office, AI productivity tools.
• Good Time management skills
• Ability to manage office tasks like filing, scheduling, and maintaining office supplies.
• Experience with managing, entering, and organizing data in spreadsheets, databases, or CRM systems.
• Familiarity with call center software and tools for managing customer data, as well as experience using phones, messaging systems, or chat software for communication with customers.