Job Duties and Responsibilities

Strategic Duties

• Providing in depth strategic business intelligence, as well as feasibility studies for Hotels & Touristic Sector
• Design and implement business strategies, plans and procedures
• Set comprehensive goals for Hotels Management performance and growth
• Lead Managers to encourage maximum performance and dedication
• Evaluate performance by analyzing and interpreting data and metrics
• Participate in expansion activities (investments, acquisitions, corporate alliances etc.)

General Admin Duties

• Write and present reports to the Family Office Board & Family Office CEO.

Technical Duties

• Direct the Group's Hotels operations, direct the General Managers to meet the daily needs of the hotels, including, staffing, forecasting, controlling, and supervision.

• Plan, direct and control the hotels GMs, and ensure that HWAIDAK Investments policies and procedures are effectively implemented.

• Develop maximum profits through cost and labor control; maintain the highest standard of services to the guests.
• Develop a close relationship with owners, developers and franchiser and work in partnership to coordinate the progress and completion of the hotels infrastructure during pre-opening phase.

• Create a customer-driven hotels with a customer-keeping vision that inspires the hotels associates to do their best.
• Oversee the quality process to ensure satisfaction by consistent delivery of both product quality and service.
• Overseeing all aspects of Property Management in accordance with HWAIDAK Investments' mission statement, including maximization of financial performance, guest satisfaction, and staff development within established quality standards.
• Works with multiple functions of the HWAIDAK investments- Marketing, Business Units Directors, technical service, customer service, and the business analysis team in an effort to achieve optimal HWAIDAK Investment Goals.
• Responsible to thoroughly understand and communicate stakeholders requirements to operate team members, and manage all requirements accordingly to realize each for the stakeholders.
• Establish clear ownership for the Hotel Management Business and ensure that Operation's member have the  tools needed, and provide timely feedback.
• Delegates work assignments; Matches the responsibility to the person; gives the authority to work independently; sets expectations and monitors delegated activities; Provides recognition for result.
• Develops workable implementation plan; communicate changes effectively; Builds commitment and overcomes resistance; prepares and supports those affected by change; Monitors transition and evaluates results.
• Exhibits confidence in self and others; Inspires and motivates others to perform well; effectively influences actions and options of others; accepts feedback from others; Gives appropriate recognition to GMs.
• Synthesizes complex or diverse information; collects and researches data; Uses intuition and experience to complement data; Designs workflows and procedures.
• Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.

Job requirements:

• Major in hotel management or any relevant major.
• MBA holder.
• Fluent in English & Arabic, other language is an asset.
• A minimum of +15 years of experience in a related field experience.