Team Leader/Supervisor

About The Company:

F&B international Company located in Heliopolis specializes in is looking to hire Team Leader /Supervisor for one of its Plants.

Position Summary:

The Team Leader/Supervisor is responsible for overseeing the daily operations of their assigned team within the hotel, ensuring exceptional guest service, maintaining operational efficiency, and fostering a positive work environment. This role involves supervising staff, coordinating tasks, and ensuring compliance with hotel standards and policies.

Job Description

• Lead and coordinate reception and front-of-house operations in the lounge. Oversee day-to-day operations to deliver a consistently high level of service to guests in a busy and fast-paced environment.
• Review work procedures and address operational problems to improve services, performance, and safety. Manage all SOPs, product specifications, planograms, and daily procedures.
• Handle administrative duties such as staff rosters and duty assignments.
• Prepare business reports (including staff control, food control, and sales) and participate in ad-hoc assignments.
• Implement improvements and/or new services and operational policies.
• Take initiative to identify areas for improvement to enhance guest satisfaction and service quality.
• Resolve issues or complaints within 24 hours (from HQ, agencies, or guests) professionally.
• Work closely with the Executive Chef to ensure smooth F&B operations.
• Manage staff scheduling and ensure that weekly work schedules and annual leave planners are properly administered and filed.
• Contribute ideas and develop innovative programs to enhance customer satisfaction.

Job Requirements

• 3-5 years of experience.
• Previous experience in a supervisory role in the hospitality or hotel industry.
• Strong leadership and interpersonal skills.
• Excellent problem-solving and decision-making abilities.
• Exceptional communication and customer service skills.
• Ability to work under pressure and in a fast-paced environment.
• Proficiency in hotel management systems and basic computer applications.