Job Openings Sr. Outbound Hotel Reservation Agent

About the job Sr. Outbound Hotel Reservation Agent

  • SR. Outbound Hotel Reservation Agent (Africa Focus)
  • Full time.
  • On site.
  • Experienced (5:7) years
  • Job description:
  • Handle outbound calls to confirm reservations for hotels in African countries, providing guests with all necessary booking details.
  • Assist in making, modifying, and cancelling reservations for various hotels and destinations across Africa.
  • Provide guests with in-depth information about hotel rates, services, availability, and local travel information related to African destinations.
  • Coordinate with local hotels in Africa to ensure special requests are handled promptly and guest needs are met.
  • Upsell hotel services such as room upgrades, special packages, and experiences tailored to African destinations.
  • Maintain accurate records of all reservations, special requests, and communication with clients and hotels.
  • Resolve any booking issues or discrepancies with hotels in Africa to ensure guest satisfaction.
  • Build strong relationships with hotels and other travel-related partners across Africa to improve guest offerings.
  • Job requirements:
  • Handle outbound calls to confirm reservations for hotels in African countries, providing guests with all necessary booking details.
  • Assist in making, modifying, and canceling reservations for various hotels and destinations across Africa.
  • Provide guests with in-depth information about hotel rates, services, availability, and local travel information related to African destinations.
  • Coordinate with local hotels in Africa to ensure special requests are handled promptly and guest needs are met.
  • Upsell hotel services such as room upgrades, special packages, and experiences tailored to African destinations.
  • Maintain accurate records of all reservations, special requests, and communication with clients and hotels.
  • Resolve any booking issues or discrepancies with hotels in Africa to ensure guest satisfaction.
  • Build strong relationships with hotels and other travel-related partners across Africa to improve guest offerings.
  • Skills and Tools:
  • Customer care
  • Outbound
  • Reservations

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