Premier is recruiting on behalf of a valued client for a skilled and proactive Community Moderator to join their growing digital engagement team. This role requires a candidate with strong experience in community management and social media moderation, capable of fostering a positive environment across platforms while ensuring adherence to brand tone and community guidelines.

Key Responsibilities:

• Monitor and moderate user-generated content across multiple social media platforms (e.g., Facebook, Instagram, Twitter, YouTube, TikTok) and community forums to maintain a safe and respectful environment.
• Enforce community guidelines and policies by reviewing, responding to, and escalating user reports and flagged content.
• Respond to customer inquiries, comments, and feedback in a timely and professional manner, maintaining the brands voice and tone.
• Identify and report emerging issues, trends, and potential crises to the community management and marketing teams.
• Collaborate with cross-functional teams including marketing, customer support, and content teams to improve community engagement.
• Contribute to the development and documentation of moderation policies and best practices.
• Assist in organizing and executing online community events, campaigns, and engagement initiatives.

Requirements:

• Minimum of 2 years of experience in online moderation, community management, or a similar role.
• Demonstrated ability to manage large and active communities across social platforms.
• Strong written communication skills with keen attention to detail and tone.
• Ability to remain calm and professional when managing sensitive or challenging situations.
• Familiarity with community management tools and social media management platforms (e.g., Hootsuite, Sprout Social, Discord, Zendesk).
• Understanding of digital trends, internet culture, and online behavior.
• Flexibility to work in shifts or weekends if required.
• Good English and Arabic communication

Preferred Qualifications:

• Experience working with international or large-scale digital communities.
• Basic understanding of content moderation policies around user safety, spam, and platform guidelines.
• Multilingual abilities are a plus.