German Speaker

About the Role:

We are seeking a dedicated and enthusiastic German-speaking Customer Support Representative to join our dynamic team. In this role, you will be the primary point of contact for our German-speaking customers, ensuring exceptional service and support.

Key Responsibilities:

• Respond to customer inquiries via phone, email, and chat in German and English.
• Provide accurate information regarding products and services.
• Resolve customer complaints and issues efficiently and professionally.
• Collaborate with internal teams to escalate and resolve complex cases.
• Maintain detailed records of customer interactions in our CRM system.
• Contribute to improving processes and enhancing the customer experience.

Requirements:

• Fluency in German (B2/C1 level) and English, both written and spoken.
• Previous experience in customer service, sales, or a similar role is preferred.
• Strong communication and problem-solving skills.
• Ability to multitask and work in a fast-paced environment.
• Proficiency in using CRM software and other digital tools is a plus.

Benefits:

• Competitive salary and performance-based bonuses.
• Comprehensive training and ongoing development.
• Flexible working hours and remote work options.
• Supportive and multicultural work environment.