Guest Services Officer

About The Company:

F&B International Company located in Heliopolis specializes in is looking to hire a Guest Services Officer for one of its Plants.

Position Summary:

The Guest Services Officer serves as the primary point of contact for hotel guests, ensuring their experience is smooth, enjoyable, and memorable. This role focuses on delivering exceptional customer service, handling inquiries, resolving concerns, and assisting with various guest-related tasks to uphold the hotels high standards of hospitality.

Job Description 

• Demonstrate exceptional first impressions.
• Handle check-in procedures and follow admission instructions.
• Greet, receive, and bid farewell to guests at the entrance and reception.
• Conduct regular checks of all lounge areas.
• Promote various services and facilities of the airport lounges to customers and handle guest requests and complaints promptly and effectively.
• Manage lost and found items and the related documentation.
• Handle confidential information, including guest records, with a high degree of integrity.
• Answer telephone inquiries and take appropriate immediate action.
• Maintain accurate records, including cash flows and receipts.
• Cooperate with the team to develop, implement, maintain, and improve the quality management system.
• Perform other duties assigned by the supervisor as needed.

Job Requirements

• 1 -2 years of experience.
• Bachelor's Degree.
• Excellent communication and interpersonal skills, with the ability to engage with guests of all ages.
• Strong problem-solving abilities and the capacity to handle challenging situations with patience and professionalism.
• Friendly and approachable demeanor with a genuine passion.
• Basic computer skills for ticketing systems, email, and data entry.