Description

We are seeking a highly organized and detail-oriented Ticketing professional to join our dynamic team in the Leisure, Travel & Tourism industry. In this role, you will be responsible for managing the ticketing processes for various travel and leisure activities, ensuring that all customers receive a seamless and enjoyable experience. Your primary focus will be on assisting clients with booking tickets, handling inquiries, and providing up-to-date information on schedules and availability. You will work closely with various stakeholders, including tour operators, airlines, and hotels, to ensure that ticketing operations run smoothly and efficiently. Your expertise in ticketing systems and customer service will be essential in resolving any issues that may arise and in fostering positive relationships with our clientele. As a Ticketing professional, you will play a critical role in enhancing our overall service offering and in contributing to the success of our organization. If you are passionate about travel and tourism and have a strong background in ticket sales and customer service, we would love to hear from you.

Responsibilities

• Manage ticket sales and reservation processes for various travel and leisure activities.
• Handle customer inquiries through multiple channels including phone, email, and in-person.
• Provide accurate information regarding ticket availability, pricing, and schedules to customers.
• Process transactions efficiently while ensuring data accuracy in the ticketing system.
• Collaborate with tour operators and accommodation providers to coordinate ticketing logistics.
• Assist in troubleshooting and resolving ticketing-related issues and customer complaints.
• Maintain updated records of ticket sales, payments, and customer interactions.

Requirements

• Proven experience in ticketing or customer service within the travel and tourism industry.
• Strong knowledge of ticketing systems and tools.
• Excellent communication and interpersonal skills with a customer-centric approach.
• Detail-oriented with exceptional organizational skills to manage multiple tasks simultaneously.
• Ability to work flexibly in a fast-paced environment and to adapt to changes quickly.
• Proficiency in Microsoft Office Suite and familiarity with booking software applications.
• A passion for travel and tourism, with an understanding of the industry trends.