Reporting to: Head of Export

JOB PURPOSE

Responsible for planning and organizing the selling activity, controlling and evaluating the sales operations, also he is responsible for determining the departments needs, qualifications and needs of the human resources.

RESPONSIBILITIES

Strategic Planning

Manages the development and/or delivery of an element of the organization's strategic planning.

Client & Customer Management (External)

Manages key client and customer relationships, typically by using account teams to ensure their ongoing satisfaction and loyalty toward the organization.

Sales

Sells a range of products and services to significant customers and/or manages a sales team with guidance from senior colleagues to achieve sales targets for a given area.

Budgeting & Costing

Manages the development and/or delivery of budget plans for own department.

Data Collection & Analysis

Analyzes key themes using data from a wide range of sources and identifies possible impacts on the business.

Tasks

• Grow our export business by maintaining successful long-term client relationships.
• Manage strategic accounts in Africa region and involve us in new market opportunities.
• Resolve customer complaints regarding sales and service.
• Monitor, plan, develop sales activity, participate in setting goals, and establishing the organization sales policies.
• Coordinate and Direct sales activities with other departments. Prepare pricing and discount rates.
• Submitting periodic sales reports.

BEHAVIORAL COMPETENCIES

Customer focus

Builds strong customer relationships and delivers customer- centric solutions. For example, uses customer feedback and data to drive continuous improvement; creates an environment in which team members feel a strong sense of ownership and accountability toward creating the best possible customer experience.

Drives results

Consistently achieves results, even under tough circumstances. For example, creates a feeling of energy and an emphasis on excellence in the team, using productive behaviors. Builds a strong sense of urgency to exceed goals and beat deadlines. Ensures that the team pushes through obstacles and establishes a superior track record.

Collaborates

Builds partnerships and works collaboratively with others to meet shared objectives. For example, enhances and improves collaboration among coworkers and with external partners. Solicits ideas from diverse colleagues, leaves space in conversation for them; gives credit well and generously.

Persuades

Uses compelling arguments to gain the support and commitment of others. For example, he deftly explains how own ideas can advance others' interests and address their concerns. Uses sophisticated negotiation skills; earns concessions while building a sense of partnership. Expresses views with powerful conviction and rationale.

Plans and aligns

Plans and prioritizes work to meet commitments aligned with organizational goals. For example, makes nimble plans accounting for a range of risks and contingencies. Achieves greater cohesion, integration, and alignment between own group and other areas. Both persistent in adversity and nimble in change.

EXPERIENCE General Experience

5-7 years of experience in the same position, specifically in the industrial field.

EDUCATION 

BSc/BA in commerce, business administration, or information systems.