Customer Service Coordinator

Job Title: Customer Service Coordinator

Location: [Heliopolis]

Job Type: Full-time

Job Summary:

We are seeking a highly organized and customer-focused Customer Service Coordinator to oversee and manage customer interactions, ensuring a seamless experience. The ideal candidate will be responsible for handling inquiries, resolving issues, coordinating with internal teams, and maintaining high customer satisfaction. This role requires excellent communication, problem-solving skills, and the ability to multitask in a fast-paced environment.

Key Responsibilities:

• Serve as the primary point of contact for customer inquiries, complaints, and requests.
• Provide prompt, professional, and courteous responses via phone, email, or chat.
• Coordinate with internal departments (sales, logistics, technical support) to resolve customer issues efficiently.
• Maintain accurate records of customer interactions and transactions in the CRM system.
• Monitor service requests and ensure timely follow-ups and resolutions.
• Assist in processing orders, returns, and refunds according to company policies.
• Identify trends in customer feedback and suggest improvements to enhance service quality.
• Support customer loyalty and retention programs.
• Train and guide junior customer service representatives as needed.
• Ensure compliance with company policies, industry regulations, and service standards.

Requirements:

• Bachelor's degree in business administration, Communications, or a related field preferred.
• Proven experience in customer service, coordination, or a similar role.
• Strong problem-solving skills and ability to handle challenging situations.
• Proficiency in customer service software, CRM systems, and Microsoft Office Suite.
• Excellent verbal and written communication skills.
• Strong organizational skills with the ability to multitask.
• Ability to work independently and as part of a team.
• Experience in a specific industry (e.g., retail, hospitality, logistics) is a plus.

Benefits:

• Competitive salary based on experience.

• Social Insurance.

• Provide Transportation and food.