Description:
Responsibilities: Oversee Customer Service Operations ie the end-to-end order processing workflow to ensure timely and accurate order fulfillment. To address customer inquiries, complaints, and escalations promptly, maintaining a professional and solutions-oriented approach. Monitor and track delivery status, ensuring customers are informed of progress and any delays, manage backorder follow-ups, ensuring timely resolution and customer communication. To review and approve customer discrepancies submissions such as claims and credit memos, within the …