Responsibilities

• Offer front-line technical consultation and respond promptly to customer inquiries, ensuring timely and accurate support throughout the pre-sales and post-sales process.
• Troubleshoot and resolve system-level issues by analyzing symptoms and applying effective solutions for both software and hardware-related challenges.
• Assist with product-related certifications and their timely renewals, ensuring compliance with market and internal requirements.
• Manage and maintain the company's system for warranty validation and claims, ensuring accuracy and smooth processing.
• Develop and maintain internal guides, manuals, and other documentation to support knowledge sharing among team members and end-users.
• Deliver hands-on technical support to users experiencing issues with computers, applications, and system infrastructure.

Requirements:

• A degree in Computer Science, Information Technology, Engineering, or a related field.
• At least 3 to 5 years of experience in a technical support or systems troubleshooting role.
• Strong analytical mindset with proven problem-solving skills and a hands-on approach to technical challenges.
• Proficient with common software tools including Microsoft Office, and capable of diagnosing technical issues across hardware, software, and networks.

Please submit your updated resume in Word format by using the Apply Now Button.
We regret that only shortlisted candidates will be notified.

Email resume to ken.ng@peopleprofilers.com

People Profilers Pte Ltd, 20 Cecil Street, #08-09, PLUS Building, Singapore 049705.
Tel: 6950 9724

http://www.peopleprofilers.com
EA License Number: 02C4944
Registration Number: R1872398

Posting Personnel: Ng Jwee Ken

Ref: QW736WWW