Technical Support Coordinator (6 months, Kaki Bukit)

 Job Description:

  • US MNC
  • 6 months contract
  • Walking distance from Kaki Bukit MRT

Responsibilities

Scheduling for re-scheduling / PM / Sales Support / Breakdown calls / Installation & commissioning for TSEs and follow up with customer until closure of the activity.

Proactively calling customer to confirm the appointment.

MIV of parts for Technical Service Engineers

Creation of jobsheets

Administrator in maintaining the availability of all demo printers in the workshop

Creation and ensuring of spare part and service labour quotations to be sent to customers.

Proactively call and follow up on the customer PO to ensure that the delivery is on time

Invoicing in FieldAware system of completed service report and send to Customer Service team for final invoicing.

Cloud MIV to Customer Service Team

Fieldaware monthly report and Accrual report to finance during closing.(Bi-weekly)

Checking of Technical Service Engineers OT forms for monthly submission.

Reclassification report for finance

PM list to CS Team for stock availability / replenishment

Arranging for SIC course, JI entry pass and Risk assessment etc for Technical Service Engineers

Raising of PR request form from 3rd party vendors for adhoc purchases.

Coordinating sampling and prepare documentation for the customer samples and arrange for forwarder to send to samples lab

WSQ Training for Technical Service Engineers

Provide administrative support to Singapore Sales Team in quotation for all technologies.

Requirements:

A level or Diploma in any field

Technical knowledge preferred

Able to work in fast pace working environment

Experience communicating value propositions.

Experience using customer database and selling tools.

Proficient in Oracle, Salesforce, MS Office

All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.

Alternatively, you may wish to email your resume in a detailed Word format to debbie@peopleprofilers.com

We regret that only shortlisted candidates will be notified

People Profilers Pte Ltd, 20 Cecil Street, #08-09 PLUS Building, Singapore 049705

Tel: 6950 9748

http://www.peopleprofilers.com

debbie@peopleprofilers.com

Consultant in charge: So Boon Shyen, Debbie

EA Licence Number: 02C4944

Registration Number: R1111376

People Profilers Pte Ltd (People Profilers) has entered into a Partnership Recruitment Collaboration with Employment and Employability Institute Pte Ltd (e2i), to extend the support of hiring beyond e2is resources to broaden the reach of jobseekers.

This is in partnership with the Employment and Employability Institute Pte Ltd (e2i).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to People Profilerss PDPA and e2is PDPA (https://www.e2i.com.sg/pdpa/).

  Required Skills:

Arranging Collaboration Resume Recruitment Closure Hiring Registration Risk Assessment Quotations Invoicing Forms Commissioning LTD Availability Technical Support Oracle MS Office Security Vendors Scheduling Email Documentation Finance Customer Service Training Sales