Job Reference LR3X8XR6

Department: Sales/Machinery

Location: HCMC or HANOI

Reporting: Sales Director

Purpose of position:

The Sales Engineer for Pharmaceutical & Feeding Equipment at Melchers Vietnam is responsible for driving sales growth by promoting and selling specialized pharmaceutical equipment and feeding machinery from Rommelag, Weda, and other industry-leading manufacturers. This role involves technical sales expertise, relationship-building with customers, and comprehensive knowledge of pharmaceutical and feeding equipment to address clients' needs effectively.

Key Responsibilities:

1. Sales Strategy and Execution:

- Serve as the technical expert and company representative for pharmaceutical equipment and feeding machinery in Vietnam.

- Develop and implement sales strategies for Rommelag, Weda, and other specialized products, ensuring alignment with company objectives.

- Identify and qualify potential customers, understand their specific requirements, and offer tailored solutions that optimize their operations.

- Maintain a strong knowledge base on product features, benefits, and applications.

- Achieve sales targets and KPIs through proactive business development and solution-based selling.

2. Technical Consultation and Support:

- Act as the primary technical consultant for clients, providing expert guidance on equipment specifications and functionalities.

- Conduct technical presentations, product demonstrations, and site visits to support customer decision-making. Collaborate with clients to understand their processes and recommend equipment solutions that improve productivity and meet compliance standards.

- Provide information on installation, operation, and maintenance for equipment from Rommelag, Weda, and other partnered brands.

3. Sales Process and Order Management:

- Coordinate with operations team to ensure accurate and timely delivery.

- Issue quotations, ensure order processing, and maintain clear communication with internal teams, including operations and customer service, to facilitate smooth order fulfilment.

- Resolve any customer inquiries or concerns related to equipment delivery, performance, or technical support.

4. Customer Relationship Management:

- Use CRM tools to log all sales activities, customer interactions, and order statuses.

- Maintain strong relationships with clients, acting as the primary contact for inquiries and escalations.

- Ensure high levels of customer satisfaction through proactive follow-up and timely issue resolution.

5. Sales Reporting and Analysis:

- Prepare regular reports on sales activities, orders, and market analysis for management review.

- Analyse sales data to identify potential market opportunities or areas for improvement.

- Offer feedback to product management and engineering teams based on customer needs and industry trends.

Requirements

- Bachelors degree in Engineering, Mechanical Engineering, or a related field (or equivalent experience).

- Proven experience in technical sales, particularly within the pharmaceutical or industrial machinery sectors.

- Excellent interpersonal, negotiation, and communication skills.

- Proactive, target-driven mindset with strong organizational abilities.

- Proficiency with MS Office and CRM systems

Contact: Harvey

Email: Harvey.khangphung@peopleprofilers.com