The VP of Operations will play a critical role in overseeing daily operations at our firm, which specializes in auditing companies within (Entertainment/Tech sectors) in the Philippines. This position calls for a highly organized, results-oriented professional with a proven track record of managing complex, high-volume operations and driving growth through team, process, and systems development.

Key Responsibilities:

• Partner with the CEO to ensure seamless day-to-day operations, maintaining key functions such as:
• Reporting and auditing
• Client and third-party communication
• Internal communications
• Directly oversee account management, compliance, and administrative teams.
• Identify operational issues and opportunities for efficiency improvements, implementing changes as needed.
• Facilitate collaboration across departments to meet organizational goals.
• Resolve conflicts and promote effective team communication.
• Prioritize tasks and allocate resources for maximum productivity.
• Collaborate with HR, finance, and IT teams to streamline administrative processes.
• Contribute to long-term strategic planning.
• Analyze performance metrics and recommend corrective actions.
• Represent the company in interactions with clients and service providers.
• Stay updated on industry trends and regulatory changes, ensuring compliance and strategic alignment.
• Support the implementation of third-party tools and services.
• Perform other duties as required by business needs.

Qualifications:

• Proven experience as a senior operations leader in a comparable role.
• At least 10 years in leadership and operations management within BPO setting.
• Direct experience in the Digital entertainment industry or auditing industry is preferred.
• Strong leadership and interpersonal skills with a track record of managing evolving operations.
• Familiarity with Philippine work culture and the ability to effectively motivate and manage a local team.
• Excellent analytical, problem-solving, and decision-making skills.
• Ability to communicate effectively in English, both written and verbal.
• Resilient under pressure with strong time-management skills.
• Background in change management.

Please reach out to Sheryl Laxina sheryl.laxina@peopleprofilers.com for confidential discussion.