• 6 months contract
• Completion Bonus
• Attractive Benefits
• US MNC

RESPONSIBILITIES

• Provides excellent customer service and manage the needs of our customers through our communication platform (phone, email, Salesforce).
• Take ownership of issues and concerns of customers, including operational issues, order processing, delivery/shipment, claims etc.
• Handle customers queries via email, Salesforce and phone calls.
• Responsible for processing of customers orders in the system and follow up with factory on stock readiness, availability and delivery schedules.
• Serves as an interface between customers, sales, division and finance department to resolve order status, production, delivery and billing inquiries, or any customer related issue.
• Closely monitor delivery from factory and liaise with customer to inform them on changes and get acceptance.
• Prepare and send shipping documents to customers.
• Follow up on the quality issue feedback from customers if there is any.
• Update weekly sales orders for sale forecast reports for management.
• Serve as backup to team member.
• Any other ad-hoc assignments by immediate superior.
  
  

REQUIREMENTS

• Diploma holder in appropriate discipline with at least 1 year of experience in customer service/ customer support/procurement/logistics.
• Able to build long-term relationships and demonstrate a passion towards customer commitments.
• Team player to the team as well as cross function departments.
• Able to exert consistent effort to provide quality results that are focused on the bottom- line.
• Hands on, detailed orientated approach and a fast learner with new software.
• Experience in JDE system is preferable.

All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.

Interested applicants may wish to email your resume in a detailed Word format to cindy.char@peopleprofilers.com

We regret that only shortlisted candidates will be notified.

Cindy Char Sin Yi

cindy.char@peopleprofilers.com

EA License Number: 02C4944

Registration Number: R1765345

People Profilers Pte Ltd

Tel: 69509736

20 Cecil Street Singapore 049705