Responsibilities

Spare Parts Enquiries & Sales Support

• Respond to spare parts inquiries from customers and ensure accurate information is provided.
• Coordinate with relevant departments to gather pricing and availability details.
• Issue quotations for spare parts in a timely and accurate manner.

Order Management & Delivery

• Monitor and track spare parts orders from receipt to delivery.
• Ensure parts are received as per order specifications.
• Arrange and coordinate delivery schedules for customers, working with logistics and warehouse teams.

After-Sales Support

• Provide post-sale customer service, including answering inquiries and assisting with any issues or concerns regarding parts.
• Ensure customer satisfaction by coordinating troubleshooting efforts with technical teams or departments when needed.

Cross-Departmental Coordination

• Collaborate with technical and service teams to ensure that customer issues are resolved promptly and effectively.
• Ensure that all necessary documentation, reports, and follow-up actions are completed in a timely manner.

Administrative Support

• Maintain accurate records of customer orders, quotations, and delivery schedules.
• Assist in tracking inventory levels and ensuring orders are fulfilled without delays.

Any other ad-hoc duties assigned by Management from time to time

Requirements

• ITE certificate or equivalent, no experience is welcome 
• Proven experience in sales support, customer service, or a related role, experience in spare parts or technical sales is a plus
• Excellent organizational and multitasking skills.
• Strong communication skills, both written and verbal.
• Ability to work independently, take initiative, and be proactive in problem-solving.
• Familiarity with sales software, CRM systems, and basic office tools (Excel, Word, etc.).
• Technical knowledge or an ability to understand basic technical products and issues is preferred.
• East, 5 days 9am to 6pm, basic + AWS.
• Job Reference: L693X43W

All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.

Kindly email your resume in a detailed Word format to celeste.wong@peopleprofilers.com

We regret that only shortlisted candidates will be notified

People Profilers Pte Ltd

Tel: 6950 9754

EA Registration Number: R22110899

EA License number: 02C4944

EA Personnel: Celeste Wong Xin Yann