Responsibilities

Customer Support:

• Deliver prompt and effective technical support to customers.
• Assist customers in diagnosing and resolving issues.

AWS, Azure and Linux Expertise:

• Demonstrate in-depth knowledge of the AWS & Azure platform and its services.
• Utilize Linux proficiency for related tasks, including OS patching and system administration, Private and Confidential
• System Monitoring
• Implement and maintain system monitoring tools to track the health and performance of AWS & Azure resources and services.
• Respond to monitoring alerts and take appropriate actions to address potential issues proactively.

Technical Collaboration:

• Collaborate closely with cross-functional Onsite teams, including engineering teams, to resolve intricate issues and ensure timely solutions.

Documents Record:

• Maintain comprehensive records of customer interactions, including detailed descriptions of issues, actions taken, and solutions provided.
• Contribute to the development and enhancement of knowledge base articles and documentation to improve customer self-service options.

Issue Resolution:

• Independently diagnose and resolve Level 1 support issues, adhering to service level agreements (SLAs).
• Escalate complex or critical problems to Level 2 or Level 3 support teams when necessary.
• Ensure thorough follow-up with customers to guarantee issue resolution and customer satisfaction.

Requirement

• Minimum Diploma in Computer Science, Information Technology, or a related field, or equivalent experience.
• Minimum of 1 year of experience in technical support or system administration.
• Proven experience with AWS and/or Azure cloud services.
• Strong knowledge of Linux and Windows operating systems.
• Experience managing and troubleshooting Active Directory and related services.
• Strong communication and interpersonal skills.
• Ability to work independently and within a team
• Familiarity with ITIL practices and ticketing systems.
• Excellent troubleshooting and problem-solving skills.

All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.

Interested applicants may wish to email your resume in a detailed Word format to gianne.lim@peopleprofilers.com

We regret that only shortlisted candidates will be notified.

Lim Siew Giok (Gianne)

gianne.lim@peopleprofilers.com

Registration Number: R25143290

People Profilers Pte Ltd

EA License Number: 02C4944

Tel: +65 69509735

20 Cecil St, #08-09, PLUS Building, Singapore 049705