Responsibilities

• Assist customers with GIA reporting and insurance claim documentation

• Prepare repair quotations and necessary documentation

• Coordinate with insurance companies to arrange surveyor assessments and obtain repair approvals

• Arrange rental vehicles for customers when required

• Track parts availability and monitor the progress of repair works

• Process reimbursement claims such as loss-of-use or rental vehicle claims

• Review and finalize invoices and prepare discharge vouchers

• Follow up with insurers on outstanding payments, surveyor appointments, and claim matters

• Liaise with independent service providers on claim-related activities

• Prepare monthly administrative reports

• Support Customer Service Advisors and reception by handling incoming calls professionally

Requirements

• 1-Year Contract with full benefits and 1-Month Completion Bonus

• Minimum GCE O Level or equivalent qualification

• At least 2 years of experience in insurance claims submission and/or related administrative work

• Familiarity working with insurance surveyors and insurers will be an advantage

• Customer-focused with strong interpersonal and communication skills

• Able to work independently with minimal supervision

Working Hours

• Monday – Thursday: 8.30am – 6.00pm

• Friday: 8.30am – 5.30pm

Salary & Benefits

• Salary Range: $2,600 – $2,800

• Overtime payable

• Competitive remuneration package with a comprehensive range of benefits