CLIENT PROFILE: A leading multinational agribusiness company delivering premium fresh produce and food solutions across global markets, known for operational excellence and strong regional presence.

Work Setup: Hybrid - 3 days onsite, 2 days WFH

Work Schedule: Normal dayshift

Work Location: Makati

Drive customer satisfaction and market performance by managing orders, forecasts, and supply chain coordination to ensure on-time, in-full delivery across assigned markets.

Key Responsibilities

• Act as the primary point of contact for assigned markets, managing customer queries, orders, and correspondence
• Build and maintain strong relationships with customers and internal stakeholders
• Capture and manage demand forecasts and customer orders within the supply chain system
• Ensure timely and accurate order fulfillment through close coordination with Sales, Marketing, and Manufacturing teams
• Monitor end-to-end order flow from production to shipment to ensure on-time, in-full delivery
• Support inventory management at source and in-market; proactively communicate excess stock and minimize SLOB
• Generate and analyze inventory and performance reports to support decision-making
• Provide accurate and timely updates to Supply Chain, Finance, and other cross-functional teams
• Maximize the use of SAP, Blue Yonder, and Power BI to enhance reporting and data visibility

Success Metrics

• Fill rate and service level performance
• Forecast accuracy
• Sales performance of assigned markets
• Effective inventory management (source and in-market)
• Strong stakeholder and customer relationships

Qualifications & Skills

• Bachelor's degree; MBA is an advantage
• At least 3 years of relevant experience in customer service, account management, or sales within FMCG
• Strong background in inventory management, demand planning, forecasting, logistics, and distribution
• Excellent communication and stakeholder management skills
• Ability to work effectively across diverse markets and cultures
• Highly results-driven and thrives in a fast-paced environment
• Strong analytical and problem-solving skills with a proactive mindset
• Proficient in MS Excel, PowerPoint, and Word
• Experience with SAP, Blue Yonder, and Power BI is highly preferred
• Additional language skills are an advantage