About NOK HC

Are you ready to take the next step in your Sales career?

We are NOK HC, a trusted leader in HR Solutions. We are excited to present an exciting opportunity with NOK Courier, a fast-growing logistics and last-mile delivery company. We offer a dynamic work environment where employees are valued, supported, and empowered to grow.

Join NOK HC and take your career to the next level.

Job Title

Senior Telesales Specialist

Job Summary

NOK Courier is a fast-growing logistics and last-mile delivery company based in Egypt, providing reliable, efficient, and customer-focused courier solutions to individuals and businesses across the country.

We are seeking an experienced and results-driven Senior Telesales Specialist to drive customer acquisition and revenue growth through effective outbound and inbound telesales activities.

The successful candidate will be responsible for identifying and qualifying potential customers, understanding their shipping needs, presenting suitable courier solutions, handling objections, closing sales, and maintaining strong customer relationships. The role requires a strong sales mindset, excellent communication skills, and the ability to consistently achieve and exceed assigned targets.

Job Responsibilities

• Conduct high-volume inbound and outbound calls to prospective and existing customers.
• Identify, qualify, and convert potential customers into active NOK Courier customers.
• Promote and explain NOK Courier's delivery and shipping services clearly and professionally.
• Understand customers' shipping requirements and recommend the most suitable courier solutions.
• Manage the complete telesales cycle, from lead qualification and follow-up to closing and customer onboarding.
• Handle customer objections, questions, and concerns professionally to maximize conversion rates.
• Follow up consistently with leads and prospects to increase conversion and reduce lead drop-off.
• Build and maintain strong relationships with customers to encourage retention and repeat business.
• Identify opportunities for upselling and cross-selling relevant courier services.
• Achieve and exceed assigned daily, weekly, and monthly sales and customer acquisition targets.
• Maintain accurate records of calls, customer interactions, sales activities, and lead status using CRM systems.
• Ensure timely and accurate updates of the sales pipeline and follow-up activities.
• Monitor personal sales performance and identify opportunities for improvement.
• Coordinate with Operations and Customer Service teams to ensure a smooth customer onboarding and delivery experience.
• Provide feedback on customer needs, objections, market trends, and common sales challenges.
• Share successful sales approaches and best practices with the telesales team.
• Support junior telesales team members by providing guidance and sharing sales techniques when needed.
• Perform additional sales-related responsibilities as required.

Key Requirements

Education

• Bachelor's degree in Business Administration, Marketing, Sales, or a related field.

Experience

• Minimum of **2–3 years of experience in telesales, B2C sales, inside sales, or a similar customer-facing sales role.
• Proven track record of achieving and exceeding sales targets.
• Previous experience in logistics, courier services, e-commerce, or delivery services is highly preferred.
• Experience handling a high volume of calls and managing a sales pipeline.
• Hands-on experience using CRM systems to manage leads and customer interactions.

Skills

• Excellent verbal communication and active listening skills.
• Strong persuasion, negotiation, and objection-handling skills.
• Excellent closing and lead-conversion abilities.
• Strong customer-service and relationship-building skills.
• Target-driven, proactive, and results-oriented.
• Strong follow-up and time-management skills.
• Ability to handle rejection and work effectively under pressure.
• Good problem-solving and interpersonal skills.
• Strong attention to detail and ability to maintain accurate CRM records.
• Good knowledge of Microsoft Office and CRM systems.
• Ability to work independently while collaborating effectively with the wider sales team.

Certifications

• No specific certifications are required.
• Sales or CRM-related certifications are considered an advantage.

Job Conditions

Location

• Egypt – specific office location to be confirmed.

Work Mode

• On-site.

Employment Type

• Full-time.