Job Title: Team Leader

Department: Operations
Job Level: Senior
Number of Vacancies: 4
Employment Type: Full-Time
Work Mode: On-site
Work Locations: Maadi, Heliopolis, Tagamo3
Working Hours: 10 hours per day, including a 1-hour break
Days Off: 1 day per week
Working Schedule: Rotational shifts
Salary: EGP 13,000 net per month
Transportation Allowance: EGP 1,000 per month for employees working in New Cairo and 6th of October
Medical Insurance: Available after 3 months
Social Insurance: Available after 3 months

Job Summary

We are looking for a motivated and hands-on Team Leader to supervise daily operational activities, coordinate team members, ensure efficient order fulfillment, and maintain high standards of productivity, accuracy, and operational performance within a fast-paced dark store environment.

Key Responsibilities

• Supervise and coordinate daily tasks to ensure smooth and efficient operations.
• Distribute tasks among team members according to workload and operational priorities.
• Monitor order picking, packing, and preparation to ensure accuracy and timely completion.
• Ensure products are handled, stored, and organized according to operational procedures.
• Monitor stock availability and report inventory shortages, discrepancies, or damaged products.
• Support inventory receiving, replenishment, and stock rotation activities.
• Track team attendance, punctuality, productivity, and compliance with shift schedules.
• Ensure team members follow company policies, operational procedures, hygiene standards, and safety guidelines.
• Monitor daily operational performance and ensure assigned targets are achieved.
• Provide on-the-job training and guidance to new and existing team members.
• Resolve routine operational issues and escalate complex matters to the Dark Store Supervisor.
• Coordinate with supervisors and other operational teams to ensure timely order processing and dispatching.
• Maintain cleanliness, organization, and proper arrangement of the store.
• Prepare shift handover updates and report operational issues to the direct supervisor.
• Identify workflow issues and suggest improvements to enhance productivity and reduce errors.

Job Requirements

• Bachelor's degree or relevant educational background is preferred.
• 1–2 years of experience in warehouse operations, retail, inventory management, or a similar operational role.
• Previous experience as a Team Leader or in a supervisory position is an advantage.
• Experience in e-commerce, quick commerce, grocery retail, or fulfillment operations is preferred.
• Good understanding of order fulfillment, inventory handling, and stock replenishment processes.
• Strong organizational and communication skills.
• Ability to coordinate team activities and distribute tasks effectively.
• Good problem-solving skills and attention to detail.
• Basic computer skills, including Microsoft Excel and inventory management systems.
• Ability to work in a fast-paced environment and handle operational pressure.
• Willingness to work rotational shifts and on-site.
• Flexibility to work in New Cairo, Heliopolis, or 6th of October.

Key Performance Indicators (KPIs)

Performance will be evaluated based on:

• Order picking and fulfillment accuracy.
• Team productivity and achievement of daily targets.
• Order processing speed and timely dispatching.
• Inventory handling accuracy and stock discrepancy rates.
• Team attendance and adherence to shift schedules.
• Compliance with operational procedures and safety standards.
• Reduction of operational errors and product damage.
• Store cleanliness and organization.

Compensation & Benefits

• Net monthly salary of EGP 13,000.
• Monthly transportation allowance of EGP 1,000 for employees working in New Cairo and 6th of October.
• Medical insurance after 3 months.
• Social insurance after 3 months.
• Full-time employment with rotational shifts.
• Opportunity for career growth within operations.

Ideal Candidate Profile

The ideal candidate is proactive, organized, and capable of coordinating team activities while maintaining operational efficiency and accuracy. They should demonstrate strong teamwork, accountability, and the ability to support daily store operations and achieve performance targets in a fast-paced environment.