Moderation Specialist

Key Responsibilities:

• Monitor and respond to comments and messages across platforms
• Ensure timely and professional customer engagement
• Escalate complaints to relevant departments
• Maintain brand tone in all communications
• Track recurring issues and customer feedback trends
• Prepare weekly engagement reports

Qualifications:

• Bachelor's degree in Communications or related field
• 2+ years in social media moderation or customer service
• Strong written communication skills
• Ability to handle complaints professionally

• Onsite - Cairo - Nasr city
• Timing 8Am - 4PM
• 2 days off per week