English Customer Support (Voice,email & Chat) Maadi Location

Experience: Minimum 6 months in customer support

Language Requirements: English B2 & above

Salary: 17,740 EGP Per Month

Location: Maadi

Date of Joining: April 23, 2025

Required Headcount - 50

About IntouchCX

IntouchCX is a global leader in customer experience management, digital engagement, and AI and

automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to

deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry

leader by building trusted long-term relationships with our brand partners and empowering our people to

drive positive change.

About the Job

As a Customer Service Representative (English), you will be responsible for providing quick,accurate,

and friendly service to customers via email or chat. You will work on multiple tools,tasks and ad-hoc

requests as operationally required to meet the team performance metrics.

Working as a Customer Service Representative (English), We Offer:

Competitive salary

Amazing career growth opportunities

Work on-site at our brand-new office in Maadi, Cairo

Working as a Customer Service Representative (English), You Will:

Provide quick, accurate, and friendly service to customers via email, voice and chat

Meet and exceed customer service metrics such as customer satisfaction, resolution time, and quality

assurance

Take ownership and responsibility to get tasks and contacts completed on time and follow up with

customers as needed

Work on multiple tools, tasks and ad hoc requests as operationally required to meet the team

performance metrics

Working as a Customer Service Representative (English), You Have:

Outstanding written and oral communication skills in English

Ability to navigate through computer programs and email with ease

Excellent interpersonal skills, being capable of empathizing, communicating, and resolving conflicts in an

assertive way

Understanding scenarios, making decisions, and suggesting appropriate answers/solutions according to

available resources

Ability to understand and share the feelings of customers and provide them with a positive and

supportive experience

Adaptable, flexible, approachable, and collaborative towards team goals and interests

High school diploma or equivalent required

Must have at least six months of customer service experience or equivalent.

Candidates with the proficiency of B2 level in English

Candidate must be flexible working from the office

Candidate must be flexible to work as per business requirement

Should be flexible to work in rotational shifts and week Offs.