NOK Human Capital is hiring an "investigation Specialist" for one of the biggest multinational E-commerce companies.

Location:New Cairo

-Monitor and drive seller impacting operational tickets to resolution

-Monitor operations performance and work with other teams to address performance issues and ensure metrics are within goals

-Work with operational teams to solve seller reported issues

-Gather and analyze seller contacts and seller feedback to come up with seller experience improvement suggestions and work with Product Manager for solution

-Participate in other special projects/assignments and partner with appropriate business teams as necessary

-Should be open to work on Friday/Saturday or extended hours (will be compensated as overtime)

Basic qualifications

-Fresh Graduate or 1+ years of customer service experience

-Experience with Microsoft Office products and applications

-Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays

Experience in payments or e-commerce

Preferred qualifications

Master degree is preferred