Community Manager - Social Media Q424

NOK HC is hiring "Community Manager" for one of the biggest media & advertising agencies originally located in France.

Job Description:

*Monitor multiple clients accounts across Facebook, Instagram, Twitter, TikTok, LinkedIn and YouTube public and direct messages for customer comments, feedback, queries, and complaints

*Engage with and respond to users within agreed client SLA via Arabic and English responses

*Manage FAQ sheet by updating pre-approved responses regularly, and recommend responses in Arabic and English where required

*Perform daily quality assurance to ensure all customers inquiries and complaints are handled accurately and in a timely manner

*Publish & schedule content on multiple clients accounts across the different social media channels (organic and dark posts)

*Translate content in both Arabic and English

*Stay up to date on current platform updates and publishing features

*Formulate daily, weekly, and monthly reports on the performance of social ads

*Vary tone of voice within community management responses based on context, platform, and brand

*Develop sentiment reports based on user queries and complaints observed through community management

Requirements:

*Bachelors degree in communication, journalism, business, or any related field

*Ideally 1-2 years agency experience in a similar role

*Excellent written and verbal communication skills in Arabic and English

*Moderate knowledge of the different social media post formats

*Experience using community management tools (Hootsuite, Sprinklr, etc.) is ideal

If you are interested please send your updated CV at resume@nokhc.net , mentioning the job title in the subject line.