Are you ready to take the next step in your client-engagement career?
NOK HC is hiring Client Engagement & Campaigns Specialist For the largest online psychotherapy worldwide., the MENA regions leading online-therapy platform. If you love guiding people on their mental-health journey while growing with a fast-moving digital-health brand, this could be your moment to shine!

Job Title

Client Engagement & Campaigns Specialist

Job Summary

Based in El Sheikh Zayed ( Hybrid ), you will be the first warm voice for new leads matching them with the right therapist, addressing concerns and driving retention through targeted micro-campaigns. Join a collaborative team that values empathy, agility and data-driven growth.

Job Responsibilities

• Welcome and qualify incoming leads via phone, chat, email and WhatsApp.

• Recommend suitable therapists and guide clients through booking 

  and payment.
• Launch short retention campaigns (calls, messages, offers) to boost session adherence.

• Monitor satisfaction, flag at-risk clients and share insights with

  Marketing & Product.
• Keep accurate CRM records and deliver weekly performance reports.

Key Requirements

• Education: Bachelors in Business or related field.

• Experience: 1-3 years in client success or sales (tech/healthcare plus).

• Skills: Empathy, persuasive communication, CRM fluency, B2 English.

• Other: Max age 29; comfortable with rotational 8-hour shifts and two days off weekly.

Job Conditions

• Location: El Sheikh Zayed, Giza.

• Work Mode: Hybrid (50 % WFH, 50 % on-site).

• Employment Type: Full-time, permanent.

• Working Hours: Rotational 8-hour shifts; two rotational days off.

Work Benefits

• Medical & social insurance.

• Company transport from key pickup points.

• Continuous learning with mental-health professionals and marketing experts.

Ready to Apply?

Email your résumé to nada.helmy@nokhc.net, or click Apply on NOK HCs careers page. Lets empower more people to access quality therapy together!