Client Engagement and Campaigns Specialist
Job Description:
Are you ready to take the next step in your client-engagement career?
NOK HC is hiring Client Engagement & Campaigns Specialist For the largest online psychotherapy worldwide., the MENA regions leading online-therapy platform. If you love guiding people on their mental-health journey while growing with a fast-moving digital-health brand, this could be your moment to shine!
Job Title
Client Engagement & Campaigns Specialist
Job Summary
Based in El Sheikh Zayed ( Hybrid ), you will be the first warm voice for new leads matching them with the right therapist, addressing concerns and driving retention through targeted micro-campaigns. Join a collaborative team that values empathy, agility and data-driven growth.
Job Responsibilities
- Welcome and qualify incoming leads via phone, chat, email and WhatsApp.
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Recommend suitable therapists and guide clients through booking
and payment. - Launch short retention campaigns (calls, messages, offers) to boost session adherence.
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Monitor satisfaction, flag at-risk clients and share insights with
Marketing & Product. - Keep accurate CRM records and deliver weekly performance reports.
Key Requirements
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Education: Bachelors in Business or related field.
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Experience: 1-3 years in client success or sales (tech/healthcare plus).
- Skills: Empathy, persuasive communication, CRM fluency, B2 English.
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Other: Max age 29; comfortable with rotational 8-hour shifts and two days off weekly.
Job Conditions
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Location: El Sheikh Zayed, Giza.
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Work Mode: Hybrid (50 % WFH, 50 % on-site).
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Employment Type: Full-time, permanent.
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Working Hours: Rotational 8-hour shifts; two rotational days off.
Work Benefits
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Medical & social insurance.
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Company transport from key pickup points.
- Continuous learning with mental-health professionals and marketing experts.
Ready to Apply?
Email your résumé to nada.helmy@nokhc.net, or click Apply on NOK HCs careers page. Lets empower more people to access quality therapy together!
Required Skills:
Campaigns